Privacy Policy

nunstarph ("we," "us," "our") is the operator of the online casino and sports betting platform accessible at nunstarph.asia. We are committed to protecting the privacy and personal data of all players, visitors, and users of the nunstarph platform ("you," "your").

This Privacy Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (RA 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). It applies to all personal data collected through the nunstarph website, mobile platform, live chat, email communications, and any other channel through which you interact with nunstarph.

Please read this Privacy Policy carefully. If you do not agree with the practices described herein, you should discontinue use of the nunstarph platform. For questions or concerns, our Data Protection Officer can be reached at [email protected].

nunstarph collects personal data in the following categories:

• Full legal name, date of birth, and nationality;
• Government-issued identification number (e.g., PhilSys ID, passport, driver's license);
• Residential address (including city — Manila, Cebu, Davao, Quezon City, Makati, or elsewhere in the Philippines);
• Email address and mobile phone number.

• GCash account number, PayMaya account details, or bank account information (BPI, BDO, Metrobank) used for deposits and withdrawals;
• Transaction history, including deposit amounts, withdrawal requests, and bonus activity;
• Source of funds documentation where required by PAGCOR or AMLC regulations.

• IP address, device type, browser type and version, operating system;
• Login timestamps, session duration, and pages visited on the nunstarph platform;
• Game history, betting patterns, and wagering activity;
• Cookie identifiers and similar tracking technologies (see Section 6).

• Records of live chat conversations, email correspondence, and support tickets submitted to nunstarph;
• Feedback, survey responses, and promotional opt-in preferences.

nunstarph collects personal data directly from you (during registration, KYC verification, and account use), automatically (through cookies and server logs), and from third parties (such as payment processors and identity verification providers) where necessary and lawful.

nunstarph uses your personal data for the following purposes:

• Account Registration & Management: To create and maintain your nunstarph account, verify your identity, and manage your player profile;
• Service Delivery: To process deposits and withdrawals, provide access to games, and deliver the core features of the nunstarph platform;
• Regulatory Compliance: To fulfill our obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012, including KYC verification and suspicious transaction reporting to the AMLC;
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce self-exclusion requests, and comply with PAGCOR's responsible gaming requirements;
• Customer Support: To respond to your inquiries, resolve disputes, and improve our support services;
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other prohibited conduct;
• Marketing & Promotions: To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may withdraw consent at any time;
• Platform Improvement: To analyze usage patterns, conduct research, and improve the nunstarph platform's features and user experience.

Under the Philippine Data Privacy Act of 2012, nunstarph processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you (i.e., to operate your nunstarph account and deliver gaming services);
• Legal Obligation: Processing required to comply with PAGCOR regulations, AMLA obligations, NPC requirements, and other applicable Philippine laws;
• Legitimate Interests: Processing necessary for nunstarph's legitimate interests in fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights;
• Consent: Processing based on your freely given, specific, and informed consent — primarily for direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

nunstarph does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary and lawful:

• Payment Processors: GCash, PayMaya, BPI, BDO, and Metrobank, to process your deposits and withdrawals;
• Identity Verification Providers: Third-party KYC and age verification services used to confirm your identity and age in compliance with PAGCOR requirements;
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities, where required by law;
• IT & Platform Service Providers: Cloud hosting, cybersecurity, and analytics providers who process data on our behalf under strict data processing agreements;
• Professional Advisers: Legal counsel, auditors, and compliance consultants, subject to professional confidentiality obligations.

All third parties with whom nunstarph shares personal data are required to handle that data in accordance with the Data Privacy Act of 2012 and to implement appropriate security measures.

nunstarph uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the nunstarph website. We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the nunstarph platform to function. These include session authentication cookies and security tokens. These cannot be disabled without affecting platform functionality;
• Performance & Analytics Cookies: Used to understand how players interact with the nunstarph platform, which pages are visited most, and where errors occur. This data is aggregated and anonymized;
• Functional Cookies: Used to remember your preferences, such as language settings and responsible gaming limits you have set;
• Marketing Cookies: Used to deliver relevant promotional content. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the nunstarph platform. Your consent to non-essential cookies is requested when you first visit the nunstarph website and can be updated at any time.

nunstarph retains your personal data for as long as necessary to fulfill the purposes for which it was collected, subject to the following minimum retention periods:

• Account & Transaction Records: Retained for a minimum of five (5) years from the date of account closure, in compliance with PAGCOR licensing conditions and AMLA record-keeping requirements;
• KYC & Identity Documents: Retained for a minimum of five (5) years from the date of submission or account closure, whichever is later;
• Communications & Support Records: Retained for three (3) years from the date of the last interaction;
• Marketing Preferences: Retained until you withdraw consent or close your account.

After the applicable retention period, personal data is securely deleted or anonymized in accordance with nunstarph's data disposal procedures. Where data is subject to an ongoing legal dispute, regulatory investigation, or law enforcement request, retention will be extended until the matter is resolved.

nunstarph implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the nunstarph platform;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Role-based access controls limiting nunstarph staff access to personal data on a strict need-to-know basis;
• Regular security audits, penetration testing, and vulnerability assessments;
• Multi-factor authentication for nunstarph staff accessing internal systems;
• Incident response procedures compliant with NPC breach notification requirements.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, nunstarph will notify the National Privacy Commission and affected players in accordance with the timelines prescribed by the Data Privacy Act of 2012 and NPC Circular 16-03.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by nunstarph:

• Right to Be Informed: The right to know what personal data nunstarph collects about you and how it is used — which is the purpose of this Privacy Policy;
• Right of Access: The right to request a copy of the personal data nunstarph holds about you;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to Erasure or Blocking: The right to request deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe nunstarph has violated your data privacy rights.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. nunstarph will respond to all verified data subject requests within fifteen (15) business days, in accordance with NPC guidelines. We may require proof of identity before processing your request.

The nunstarph platform is strictly intended for persons who are 21 years of age or older, in accordance with Philippine law and PAGCOR regulations. nunstarph does not knowingly collect personal data from individuals under the age of 21.

If nunstarph becomes aware that personal data has been collected from a person under 21 years of age, that account will be immediately suspended, the personal data will be deleted, and any deposits will be returned. If you believe a minor has registered on the nunstarph platform, please notify us immediately at [email protected].

nunstarph primarily processes and stores personal data within the Philippines. Where it is necessary to transfer personal data to service providers or infrastructure located outside the Philippines — for example, cloud hosting or cybersecurity services — nunstarph ensures that such transfers are made only to countries or organizations that provide an adequate level of data protection, or under appropriate contractual safeguards such as standard contractual clauses approved by the NPC.

nunstarph will not transfer your personal data internationally without a lawful basis and appropriate safeguards in place, consistent with the requirements of the Data Privacy Act of 2012 and NPC regulations.

nunstarph reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, nunstarph will notify registered players via email or a prominent notice on the platform prior to the changes taking effect.

The "Last Updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically. Your continued use of the nunstarph platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or nunstarph's handling of your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 on the nunstarph platform

If you are not satisfied with nunstarph's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information on how to file a complaint with the NPC is available through the NPC's official government channels.